Customer Service
world-leading customer service
This course explores the importance of customer service to World Rugby, focusing on how we can shape the customer journey through understanding different customer types and handling difficult situations. We'll also cover ensuring tournament accessibility, protecting commercial partners, and supporting World Rugby’s sustainability vision.
We estimate that it will take you about 15 minutes to complete the recommended activities.
Welcome to Customer Service
Watch this video for a quick welcome to the Customer Service course.
To complete this activity: watch the video from start to finish.
Recommended device:
World-Leading Customer Service
In this activity you will learn about the importance of World-Leading Customer Service to World Rugby.
To complete this activity: work through all the interactions before reaching the bottom of the page.
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How to referee a difficult situation
In this activity you will learn how to how to adapt your customer service skills to situations that need to be handled with care.
To complete this activity: work through all the interactions before reaching the bottom of the page.
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Access all areas
Put your venue knowledge to the test in this interactive quiz show!
To complete this activity: score 60 points or more before the time runs out.
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Protecting our partners
In this activity you will learn what our responsibilities are to protect the tournament’s Commercial Partners.
To complete this activity: work through all the interactions before reaching the bottom of the page.
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Try for the planet
In this activity you will learn about World Rugby’s sustainability vision and how we can help ensure our customers are supporting these initiatives.
To complete this activity: work through all the interactions before reaching the bottom of the page.